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Understanding about Outage

Babar_Qayyum
DynaMight Leader
DynaMight Leader

Dear All,

According to the documentation, the World map shows if your monitoring locations are online or have an outage, helping you distinguish between global and local outages.

One of the tests having continues outage, only for a single test, but all the remaining tests do not have any issue from the same public locations.

How to interpret this situation?

Regards,

Babar


12 REPLIES 12

HannahM
Dynatrace Pro
Dynatrace Pro

Hi Babar,

the evidence would suggest that either there is a problem with the site under test, if it's different from the others you are testing or that the monitor needs tweaking to allow it work better. You would need to look at the errors rather than the high level view to investigate further.

If you are unable to find the cause or remedy it from looking at the errors, then raise a Support ticket for assistance.

Best wishes, Hannah


Hello @Hannah M.

We are monitoring a few sites from the same public locations, but only one web site reporting the following issue.

Regards,

Babar


Yes, so that would point to an issue with that site. Does it allow Synthetic testing? Perhaps the site admins need to whitelist our IP addresses or the 'RuxitSynthetic/1.0' user agent.

What happens when you play back the monitor locally? Does it playback successfully?


Hello @Hannah M.

It is a single-URL browser monitor and Synthetic is allowed for a long time. Also, there is no issue with IP addresses whitelists, as other tests are running from the same public locations.

As you can see the issue is intermittent.

Regards,

Babar


Hi Babar, if you would like Support to investigate this issue, you will need to create a Support ticket and provide information on the monitor. You could try changing the waits as it may be that the site loads slower on some locations than others.


Hello @Hannah M.

I will discuss this with the support for better understanding.

Do you mean to change the frequency-time e.g. from 5 minutes to 10 minutes?

Regards,

Babar


No, change the wait in the script. Possibly change from Wait for Page complete to Wait for a specific element to appear. What does the screenshot show? Has the page loaded at all?



Hello @Hannah M.

The page is loading completely.

{

"configuration": {

"device": {

"orientation": "landscape",

"deviceName": "Desktop"

}

},

"type": "availability",

"version": "1.0",

"events": [{

"type": "navigate",

"wait": {

"waitFor": "page_complete"

},

"description": "Loading of \"https://www.abc.com\"",

"url": "https://www.abc.com"

}]

}

Regards,

Babar


That code shows that it is waiting for the page to load completely. When you look at the screenshots for the failed executions do you see a fully loaded page or an incomplete one? If the page looks fully loaded, I would recommend you try a different wait. If the page looks like it has not fully loaded then it seems that this is a true reflection of the behaviour in that location


Hello @Hannah M.

Following is the resulted screenshot of a failed tests.

Regards,

Babar


Great, thanks. We cannot code around that as it is a message returned from the Browser that the site took too long to respond. It is likely that your customers are also intermittently seeing that message. You could try testing from other locations nearby but the best solution would be to talk to the site's application team and look at ways of improving the speed the site is loaded in the parts of the world you most commonly see the behaviour.


Hello @Hannah M.

Thank you for all your assistance. I will discuss with the application owner to improve the performance of the web page/site.

Regards,

Babar