# \#chat **URL:** https://community.dynatrace.com/tag/chat/134.md [Latest](https://community.dynatrace.com/latest.md) · [Categories](https://community.dynatrace.com/categories.md) · [Tags](https://community.dynatrace.com/tags.md) --- ## ["Successes" in Davis Copilot Chat?](https://community.dynatrace.com/t/successes-in-davis-copilot-chat/54013)
**Author:** [@mmevanson](https://community.dynatrace.com/u/mmevanson)\ **Replies:** 2\ **Last updated:** [November 17, 2025, 6:27pm UTC](https://community.dynatrace.com/t/successes-in-davis-copilot-chat/54013 "2025-11-17T18:27:32Z")
Why does the CoPilot Adoption Ready-Made dashboard show successes in Chat, when the response is “Sorry I can’t do X” --- ## [Difference between Chat Tickets and Support Tickets in Dynatrace](https://community.dynatrace.com/t/difference-between-chat-tickets-and-support-tickets-in-dynatrace/53802)
**Author:** [@Aboud1](https://community.dynatrace.com/u/Aboud1)\ **Replies:** 1\ **Last updated:** [October 22, 2025, 1:30pm UTC](https://community.dynatrace.com/t/difference-between-chat-tickets-and-support-tickets-in-dynatrace/53802 "2025-10-22T13:30:46Z")
Hello Community, I have a question regarding the difference between Chat Tickets and Support Tickets in Dynatrace. When I open a Support Ticket, I can select the environment, and the ticket appears under Requests by En… --- ## [SaaS Chat with support button missing](https://community.dynatrace.com/t/saas-chat-with-support-button-missing/47456)
**Author:** [@marina\_pollehn](https://community.dynatrace.com/u/marina_pollehn)\ **Replies:** 3\ **Last updated:** [September 4, 2024, 5:19am UTC](https://community.dynatrace.com/t/saas-chat-with-support-button-missing/47456 "2024-09-04T05:19:34Z")
In our SaaS environment (new user interface), the chat functionality is missing. In Dynatrace Managed, there was the option to activate/deactivate it in the Management Console. How can we get the chat button back in SaaS… --- ## [PSA: Invisible chat support overlay interfere with user input in Dynatrace frontend when the chat have updates](https://community.dynatrace.com/t/psa-invisible-chat-support-overlay-interfere-with-user-input-in-dynatrace-frontend-when-the-chat-have-updates/44140)
**Author:** [@rsmsdk](https://community.dynatrace.com/u/rsmsdk)\ **Replies:** 2\ **Last updated:** [March 28, 2024, 3:11pm UTC](https://community.dynatrace.com/t/psa-invisible-chat-support-overlay-interfere-with-user-input-in-dynatrace-frontend-when-the-chat-have-updates/44140 "2024-03-28T15:11:37Z")
Just wanted to share an experience. I observed an odd behavior from the Dynatrace frontend, that sometimes caused the lower right corner to be unclickable in my browser. This obviously caused alot of problemes, since a … --- ## [Unable to access chat in Managed](https://community.dynatrace.com/t/unable-to-access-chat-in-managed/38433)
**Author:** [@vishal\_shenduri](https://community.dynatrace.com/u/vishal_shenduri)\ **Replies:** 3\ **Last updated:** [February 14, 2023, 6:59pm UTC](https://community.dynatrace.com/t/unable-to-access-chat-in-managed/38433 "2023-02-14T18:59:59Z")
Hello, We are not able to access chat option as we use two different url to access one is FQDN and other one is IP. we have configured the public endpoint for Dynatrace as FQDN so when we try to access the chat with IP… --- ## [How to troubleshoot the Dynatrace chat for Managed Environments](https://community.dynatrace.com/t/how-to-troubleshoot-the-dynatrace-chat-for-managed-environments/37104)
**Author:** [@jellypuno](https://community.dynatrace.com/u/jellypuno)\ **Replies:** 1\ **Last updated:** [January 9, 2023, 10:28pm UTC](https://community.dynatrace.com/t/how-to-troubleshoot-the-dynatrace-chat-for-managed-environments/37104 "2023-01-09T22:28:55Z")
Problem: You want to talk to our product experts but the chat is not working. How are you going to fix it? Solution Step 1: Identify the problem. In this page, there are several ways on how to troubleshoot the issue wit… --- ## [Livechat does not refresh](https://community.dynatrace.com/t/livechat-does-not-refresh/20514)
**Author:** [@chuan\_sern\_wong](https://community.dynatrace.com/u/chuan_sern_wong)\ **Replies:** 3\ **Last updated:** [January 24, 2020, 8:35pm UTC](https://community.dynatrace.com/t/livechat-does-not-refresh/20514 "2020-01-24T20:35:00Z")
Hello, I had a Dynatrace Managed deployment for a customer and LiveChat would to need go through Squid Proxy. As it seem Dynatrace LiveChat (intercom.io) would established Websocket whenever there’s LiveChat conversatio… --- ## [How to access Dynatrace live chat?](https://community.dynatrace.com/t/how-to-access-dynatrace-live-chat/21976)
**Author:** [@gilles\_djimi-ex](https://community.dynatrace.com/u/gilles_djimi-ex)\ **Replies:** 1\ **Last updated:** [September 20, 2019, 6:18am UTC](https://community.dynatrace.com/t/how-to-access-dynatrace-live-chat/21976 "2019-09-20T06:18:33Z")
In order to enable application session replay, I should contact the Dynatrace chat to allow it. I found the Dynatrace link that lead to the chat but the problem is I only have a university account, when I enter my creden… --- ## [Dynatrace Live chat visibility to users](https://community.dynatrace.com/t/dynatrace-live-chat-visibility-to-users/21669)
**Author:** [@mallempati\_sree](https://community.dynatrace.com/u/mallempati_sree)\ **Replies:** 1\ **Last updated:** [August 27, 2019, 4:11am UTC](https://community.dynatrace.com/t/dynatrace-live-chat-visibility-to-users/21669 "2019-08-27T04:11:06Z")
hi All, As sometimes we share the sensitive details with the in-product dynatrace live chat , does the other Users in the environment will have visibility of chat of the Admin/other users? As we would like to restrict t…