# \#itsm

**URL:** https://community.dynatrace.com/tag/itsm/929.md

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## [ServiceNow Integration – Service Impact alerts are not populating Host Name in Incident](https://community.dynatrace.com/t/servicenow-integration-service-impact-alerts-are-not-populating-host-name-in-incident/56614)

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**Author:** [@Sohel\_Rashid](https://community.dynatrace.com/u/Sohel_Rashid)\
**Replies:** 4\
**Last updated:** [August 4, 2026, 6:07am UTC](https://community.dynatrace.com/t/servicenow-integration-service-impact-alerts-are-not-populating-host-name-in-incident/56614 "2026-08-04T06:07:54Z")

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Hi Team, We are integrating Dynatrace Managed with ServiceNow using the ServiceNow integration. We have observed that for Service Impact problems, the Host Name is not being populated in the ServiceNow incident. Instea…

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## [Problem Notifications(ITSM Integration) MultiStage Process](https://community.dynatrace.com/t/problem-notifications-itsm-integration-multistage-process/43347)

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**Author:** [@echwallah](https://community.dynatrace.com/u/echwallah)\
**Replies:** 4\
**Last updated:** [December 22, 2023, 2:35pm UTC](https://community.dynatrace.com/t/problem-notifications-itsm-integration-multistage-process/43347 "2023-12-22T14:35:33Z")

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We have customers whose ITSM tool has a multi stage process to create a ticket. Dynatrace only has one place to create a webhook URL with Authentication Parameters as headers. Our client has 2 processed whereby there i…