# \#support-tickets

**URL:** https://community.dynatrace.com/tag/support-tickets/544.md

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## [Dynatrace support Portal error when trying to upload files](https://community.dynatrace.com/t/dynatrace-support-portal-error-when-trying-to-upload-files/56944)

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**Author:** [@dyn98007](https://community.dynatrace.com/u/dyn98007)\
**Replies:** 1\
**Last updated:** [September 16, 2026, 12:24am UTC](https://community.dynatrace.com/t/dynatrace-support-portal-error-when-trying-to-upload-files/56944 "2026-09-16T00:24:36Z")

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\*Looks like we ran into an issue initializing this upload. Please try again later.\*The error is very frustrating , since screenshots and other files cannot be attached to a support ticket for a timely resolution.Pleas…

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## [Support Tickets not able to access any more](https://community.dynatrace.com/t/support-tickets-not-able-to-access-any-more/55803)

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**Author:** [@harinhs1](https://community.dynatrace.com/u/harinhs1)\
**Replies:** 1\
**Last updated:** [May 11, 2026, 1:49pm UTC](https://community.dynatrace.com/t/support-tickets-not-able-to-access-any-more/55803 "2026-05-11T13:49:19Z")

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The chat support was removed on recently around May 1st, Got email to access the ticket, but the links are broken, any work around to view our ticket? No updates even if we reply to that email. +++++++++ Subject: \[EXT\]…

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## [UNABLE TO ACCESS SUPPORT CHAT](https://community.dynatrace.com/t/unable-to-access-support-chat/55447)

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**Author:** [@mehakpuri01](https://community.dynatrace.com/u/mehakpuri01)\
**Replies:** 2\
**Last updated:** [April 2, 2026, 6:29am UTC](https://community.dynatrace.com/t/unable-to-access-support-chat/55447 "2026-04-02T06:29:43Z")

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Hi All, We are unable to access chat support and facing issue while accesing. Anyone else facing the same issue? @agovard

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## [Difference between Chat Tickets and Support Tickets in Dynatrace](https://community.dynatrace.com/t/difference-between-chat-tickets-and-support-tickets-in-dynatrace/53802)

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**Author:** [@Aboud1](https://community.dynatrace.com/u/Aboud1)\
**Replies:** 1\
**Last updated:** [October 22, 2025, 1:30pm UTC](https://community.dynatrace.com/t/difference-between-chat-tickets-and-support-tickets-in-dynatrace/53802 "2025-10-22T13:30:46Z")

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Hello Community, I have a question regarding the difference between Chat Tickets and Support Tickets in Dynatrace. When I open a Support Ticket, I can select the environment, and the ticket appears under Requests by En…