# \#support **URL:** https://community.dynatrace.com/tag/support/766.md [Latest](https://community.dynatrace.com/latest.md) · [Categories](https://community.dynatrace.com/categories.md) · [Tags](https://community.dynatrace.com/tags.md) --- ## [Dynatrace support Portal error when trying to upload files](https://community.dynatrace.com/t/dynatrace-support-portal-error-when-trying-to-upload-files/56944)
**Author:** [@dyn98007](https://community.dynatrace.com/u/dyn98007)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 12:24am UTC](https://community.dynatrace.com/t/dynatrace-support-portal-error-when-trying-to-upload-files/56944 "2026-09-16T00:24:36Z")
\*Looks like we ran into an issue initializing this upload. Please try again later.\*The error is very frustrating , since screenshots and other files cannot be attached to a support ticket for a timely resolution.Pleas… --- ## [Breaking Changes To Extensions - Mass Configuration Re-creation](https://community.dynatrace.com/t/breaking-changes-to-extensions-mass-configuration-re-creation/56121)
**Author:** [@mmevanson](https://community.dynatrace.com/u/mmevanson)\ **Replies:** 6\ **Last updated:** [June 9, 2026, 1:17pm UTC](https://community.dynatrace.com/t/breaking-changes-to-extensions-mass-configuration-re-creation/56121 "2026-06-09T13:17:01Z")
Greetings Community, We are looking to upgrade our extensions, as we normally do, but this time there is a big warning about :warning:WARNING​:warning:: Possible breaking changes and warnings - PLEASE READ before upgra… --- ## [Support Tickets not able to access any more](https://community.dynatrace.com/t/support-tickets-not-able-to-access-any-more/55803)
**Author:** [@harinhs1](https://community.dynatrace.com/u/harinhs1)\ **Replies:** 1\ **Last updated:** [May 11, 2026, 1:49pm UTC](https://community.dynatrace.com/t/support-tickets-not-able-to-access-any-more/55803 "2026-05-11T13:49:19Z")
The chat support was removed on recently around May 1st, Got email to access the ticket, but the links are broken, any work around to view our ticket? No updates even if we reply to that email. +++++++++ Subject: \[EXT\]… --- ## [UNABLE TO ACCESS SUPPORT CHAT](https://community.dynatrace.com/t/unable-to-access-support-chat/55447)
**Author:** [@mehakpuri01](https://community.dynatrace.com/u/mehakpuri01)\ **Replies:** 2\ **Last updated:** [April 2, 2026, 6:29am UTC](https://community.dynatrace.com/t/unable-to-access-support-chat/55447 "2026-04-02T06:29:43Z")
Hi All, We are unable to access chat support and facing issue while accesing. Anyone else facing the same issue? @agovard --- ## [Transfer my certificate to my new organisation mail which are under university.dynatrace.com](https://community.dynatrace.com/t/transfer-my-certificate-to-my-new-organisation-mail-which-are-under-university-dynatrace-com/54494)
**Author:** [@Vaibhav713](https://community.dynatrace.com/u/Vaibhav713)\ **Replies:** 7\ **Last updated:** [January 11, 2026, 8:32am UTC](https://community.dynatrace.com/t/transfer-my-certificate-to-my-new-organisation-mail-which-are-under-university-dynatrace-com/54494 "2026-01-11T08:32:49Z")
I have changed organizations and would like to transfer my Dynatrace University certifications, badges, and course history from my old email to my new organization email. What needs to be done here. As already raised a t… --- ## [Learn DQL in Dynatrace University - Problem with "Next" button](https://community.dynatrace.com/t/learn-dql-in-dynatrace-university-problem-with-next-button/54166)
**Author:** [@Gary\_W](https://community.dynatrace.com/u/Gary_W)\ **Replies:** 1\ **Last updated:** [November 21, 2025, 1:11pm UTC](https://community.dynatrace.com/t/learn-dql-in-dynatrace-university-problem-with-next-button/54166 "2025-11-21T13:11:00Z")
I’m working my way through the Learn DQL material but it doesn’t seem to allow me to click Next after finishing the Parse section. Has anyone else had this ? Is there something I’m not doing ? Thanks --- ## [Where is the best place to post bugs in tests and the documentation?](https://community.dynatrace.com/t/where-is-the-best-place-to-post-bugs-in-tests-and-the-documentation/52891)
**Author:** [@deni](https://community.dynatrace.com/u/deni)\ **Replies:** 1\ **Last updated:** [August 11, 2025, 12:09pm UTC](https://community.dynatrace.com/t/where-is-the-best-place-to-post-bugs-in-tests-and-the-documentation/52891 "2025-08-11T12:09:57Z")
Hi, Since I’m new to Dynatrace now I’m preparing for the Foundation certificate. I already found 3 mismatches. First time I reported to the support, I don’t know if they fixed it, but they closed the ticket. The second … --- ## [How to open a support ticket during the installation of Dynatrace Managed?](https://community.dynatrace.com/t/how-to-open-a-support-ticket-during-the-installation-of-dynatrace-managed/50913)
**Author:** [@NicoleMT](https://community.dynatrace.com/u/NicoleMT)\ **Replies:** 3\ **Last updated:** [March 27, 2025, 12:43pm UTC](https://community.dynatrace.com/t/how-to-open-a-support-ticket-during-the-installation-of-dynatrace-managed/50913 "2025-03-27T12:43:24Z")
Hi, I am in the process of installing Dynatrace Managed, but I have not installed the cluster yet, so I don’t have an environment set up. I would like to know how I can open a support ticket at this stage, as the system … --- ## [How to create a good OneAgent related support ticket](https://community.dynatrace.com/t/how-to-create-a-good-oneagent-related-support-ticket/50678)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 0\ **Last updated:** [March 14, 2025, 7:19am UTC](https://community.dynatrace.com/t/how-to-create-a-good-oneagent-related-support-ticket/50678 "2025-03-14T07:19:40Z")
Summary Well-crafted support tickets allow Technical Support Engineers to start investigating an issue quicker and provide more helpful responses. This article provides guidance on creating great support tickets. Althou… --- ## [escalation for the dynatrace support](https://community.dynatrace.com/t/escalation-for-the-dynatrace-support/48229)
**Author:** [@ebasarah\_ebenaz](https://community.dynatrace.com/u/ebasarah_ebenaz)\ **Replies:** 4\ **Last updated:** [October 9, 2024, 11:50am UTC](https://community.dynatrace.com/t/escalation-for-the-dynatrace-support/48229 "2024-10-09T11:50:02Z")
Hi Team I have raised a urgent dynatrace support ticket a month back .The response is very slow and not proper.kindly let me know the steps to escalate --- ## [Security Storage in the Zendesk ticket portal](https://community.dynatrace.com/t/security-storage-in-the-zendesk-ticket-portal/47546)
**Author:** [@fadilck](https://community.dynatrace.com/u/fadilck)\ **Replies:** 1\ **Last updated:** [September 9, 2024, 1:34pm UTC](https://community.dynatrace.com/t/security-storage-in-the-zendesk-ticket-portal/47546 "2024-09-09T13:34:33Z")
Hi, I have raised a support ticket in dynatarce zendesk, but unable to attach screenshot. They requested to upload in Security Storage in the Zendesk ticket portal. Can someone share the link to the same. Regards Fa… --- ## [Error in support.dynatrace.com when attaching files](https://community.dynatrace.com/t/error-in-support-dynatrace-com-when-attaching-files/45217)
**Author:** [@DanielS](https://community.dynatrace.com/u/DanielS)\ **Replies:** 2\ **Last updated:** [April 24, 2024, 7:53am UTC](https://community.dynatrace.com/t/error-in-support-dynatrace-com-when-attaching-files/45217 "2024-04-24T07:53:37Z")
When I try to attach documents or images in the support section I see this: Anyone having this error too? --- ## [PSA: Invisible chat support overlay interfere with user input in Dynatrace frontend when the chat have updates](https://community.dynatrace.com/t/psa-invisible-chat-support-overlay-interfere-with-user-input-in-dynatrace-frontend-when-the-chat-have-updates/44140)
**Author:** [@rsmsdk](https://community.dynatrace.com/u/rsmsdk)\ **Replies:** 2\ **Last updated:** [March 28, 2024, 3:11pm UTC](https://community.dynatrace.com/t/psa-invisible-chat-support-overlay-interfere-with-user-input-in-dynatrace-frontend-when-the-chat-have-updates/44140 "2024-03-28T15:11:37Z")
Just wanted to share an experience. I observed an odd behavior from the Dynatrace frontend, that sometimes caused the lower right corner to be unclickable in my browser. This obviously caused alot of problemes, since a … --- ## [Conversation chats](https://community.dynatrace.com/t/conversation-chats/43446)
**Author:** [@dreeseLP](https://community.dynatrace.com/u/dreeseLP)\ **Replies:** 1\ **Last updated:** [January 3, 2024, 8:36pm UTC](https://community.dynatrace.com/t/conversation-chats/43446 "2024-01-03T20:36:28Z")
Are the Conversation chats in Dynatrace not 24hrs anymore? I enjoyed that spec in Dynatrace. I think it was one of their best qualities. Please bring it back --- ## [If I buy the Dynatrace, what level of technical support would I get?](https://community.dynatrace.com/t/if-i-buy-the-dynatrace-what-level-of-technical-support-would-i-get/6382)
**Author:** [@573594233](https://community.dynatrace.com/u/573594233)\ **Replies:** 4\ **Last updated:** [December 21, 2023, 9:45pm UTC](https://community.dynatrace.com/t/if-i-buy-the-dynatrace-what-level-of-technical-support-would-i-get/6382 "2023-12-21T21:45:49Z")
7\*24 or 5\*8 ? Email or telephone or remote support? --- ## [Why are Webinars and University videos not able to be paused or seek sections in content?](https://community.dynatrace.com/t/why-are-webinars-and-university-videos-not-able-to-be-paused-or-seek-sections-in-content/41184)
**Author:** [@derija](https://community.dynatrace.com/u/derija)\ **Replies:** 2\ **Last updated:** [August 14, 2023, 7:20am UTC](https://community.dynatrace.com/t/why-are-webinars-and-university-videos-not-able-to-be-paused-or-seek-sections-in-content/41184 "2023-08-14T07:20:26Z")
I have been watching these videos and was interrupted and attempted to pause the video momentarily. Then when I resumed watching the video, it started from the beginning again??? I tried to FF to the last part where I pa… --- ## [Unable to access "Services Delivery certification - Observability" in Dynatrace University](https://community.dynatrace.com/t/unable-to-access-services-delivery-certification-observability-in-dynatrace-university/41146)
**Author:** [@william\_cher](https://community.dynatrace.com/u/william_cher)\ **Replies:** 3\ **Last updated:** [August 11, 2023, 12:36pm UTC](https://community.dynatrace.com/t/unable-to-access-services-delivery-certification-observability-in-dynatrace-university/41146 "2023-08-11T12:36:24Z")
In dynatrace university, I couldn’t view the “Services Delivery certification - Observability” but other colleagues of mine can access without any problem. It return 404 every time when I click on the link to this ce… --- ## [Partner program](https://community.dynatrace.com/t/partner-program/40739)
**Author:** [@bkorodi](https://community.dynatrace.com/u/bkorodi)\ **Replies:** 3\ **Last updated:** [July 18, 2023, 7:55am UTC](https://community.dynatrace.com/t/partner-program/40739 "2023-07-18T07:55:11Z")
Hi, In Hungary, we have several qualified DT technical and sales professonals, but we do not want to join the local RFO because of conflict of interest. What other options do we have to be Dynatrace partner?Balint --- ## [Upgrade to SaaS by myself](https://community.dynatrace.com/t/upgrade-to-saas-by-myself/38382)
**Author:** [@MaciejNeumann](https://community.dynatrace.com/u/MaciejNeumann)\ **Replies:** 1\ **Last updated:** [February 14, 2023, 10:34am UTC](https://community.dynatrace.com/t/upgrade-to-saas-by-myself/38382 "2023-02-14T10:34:16Z")
Can I upgrade to SaaS myself? How easy is it? What toolkits are available, and where and how can I access them if I upgrade to SaaS myself? Does Dynatrace has dedicated services to help me upgrade to SaaS (e.g. coaching… --- ## [Dynatrace services available in the upgrade process](https://community.dynatrace.com/t/dynatrace-services-available-in-the-upgrade-process/38386)
**Author:** [@MaciejNeumann](https://community.dynatrace.com/u/MaciejNeumann)\ **Replies:** 1\ **Last updated:** [February 10, 2023, 1:12pm UTC](https://community.dynatrace.com/t/dynatrace-services-available-in-the-upgrade-process/38386 "2023-02-10T13:12:38Z")
What are Dynatrace services available to customers in the upgrade process? --- ## [403 Error on Kubernetes UI "View all workload" Page](https://community.dynatrace.com/t/403-error-on-kubernetes-ui-view-all-workload-page/37303)
**Author:** [@nanand3](https://community.dynatrace.com/u/nanand3)\ **Replies:** 1\ **Last updated:** [December 19, 2022, 10:49am UTC](https://community.dynatrace.com/t/403-error-on-kubernetes-ui-view-all-workload-page/37303 "2022-12-19T10:49:38Z")
Hi team, Is there a known Bug on a K8 UI workload page with 403 errors. We are on Managed version 1.252.190.20221107-080643 and reported it already to the support. Thanks, Nitesh Anand --- ## [View all tickets opened with Dynatrace Support](https://community.dynatrace.com/t/view-all-tickets-opened-with-dynatrace-support/32700)
**Author:** [@mrc15816](https://community.dynatrace.com/u/mrc15816)\ **Replies:** 2\ **Last updated:** [September 17, 2021, 3:31am UTC](https://community.dynatrace.com/t/view-all-tickets-opened-with-dynatrace-support/32700 "2021-09-17T03:31:32Z")
Is there an option to view all tickets opened within an organization? vs asking the team members to include you on the ticket for tracking? Thanks Raj