# \#troubleshooting **URL:** https://community.dynatrace.com/tag/troubleshooting/806.md [Latest](https://community.dynatrace.com/latest.md) · [Categories](https://community.dynatrace.com/categories.md) · [Tags](https://community.dynatrace.com/tags.md) --- ## [Log source not detected or not ingested: Troubleshoot source discovery and ingest rule coverage](https://community.dynatrace.com/t/log-source-not-detected-or-not-ingested-troubleshoot-source-discovery-and-ingest-rule-coverage/56811)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 0\ **Last updated:** [September 4, 2026, 6:49am UTC](https://community.dynatrace.com/t/log-source-not-detected-or-not-ingested-troubleshoot-source-discovery-and-ingest-rule-coverage/56811 "2026-09-04T06:49:42Z")
Summary Determine whether a source is producing records, autodiscovered by Dynatrace, and covered by the intended active or inherited ingest rule. Use this article when an expected log source isn’t shown in Dynatrace, … --- ## [What do log ingest warnings on my records mean? (dt.ingest.warnings)](https://community.dynatrace.com/t/what-do-log-ingest-warnings-on-my-records-mean-dt-ingest-warnings/56814)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 0\ **Last updated:** [September 4, 2026, 6:49am UTC](https://community.dynatrace.com/t/what-do-log-ingest-warnings-on-my-records-mean-dt-ingest-warnings/56814 "2026-09-04T06:49:17Z")
Summary Use the dt.ingest.warnings attribute to identify which individual log records were affected by ingestion limits or processing errors, and understand what each warning value means and how to resolve it. Problem U… --- ## [Troubleshooting Log volume spiked suddenly , where is it coming from?](https://community.dynatrace.com/t/troubleshooting-log-volume-spiked-suddenly-where-is-it-coming-from/56813)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 0\ **Last updated:** [September 4, 2026, 6:48am UTC](https://community.dynatrace.com/t/troubleshooting-log-volume-spiked-suddenly-where-is-it-coming-from/56813 "2026-09-04T06:48:49Z")
Summary Use Log ingest overview, Top log producers, and OpenPipeline self-monitoring metrics to identify which source caused an unexpected volume increase, inspect its records, correct the ingest rule scope, and set up … --- ## [My logs went silent ,where do I start?](https://community.dynatrace.com/t/my-logs-went-silent-where-do-i-start/56812)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 0\ **Last updated:** [August 26, 2026, 12:55pm UTC](https://community.dynatrace.com/t/my-logs-went-silent-where-do-i-start/56812 "2026-08-26T12:55:06Z")
Summary A structured first-response workflow for when logs that previously worked suddenly stop. Covers component health, SFM events, source verification, ingest-rule coverage, and ActiveGate scope checks. Problem Use … --- ## [Troubleshooting Missing Log Files Due to OneAgent Log Monitoring Security Rules](https://community.dynatrace.com/t/troubleshooting-missing-log-files-due-to-oneagent-log-monitoring-security-rules/56530)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 1\ **Last updated:** [July 29, 2026, 12:50pm UTC](https://community.dynatrace.com/t/troubleshooting-missing-log-files-due-to-oneagent-log-monitoring-security-rules/56530 "2026-07-29T12:50:45Z")
Summary This article applies to Dynatrace Log Monitoring with OneAgent and helps troubleshoot situations where a log file is expected to appear in Dynatrace but is not being ingested. It specifically covers cases where … --- ## [Logs Troubleshooting Map](https://community.dynatrace.com/t/logs-troubleshooting-map/56533)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 1\ **Last updated:** [July 29, 2026, 11:38am UTC](https://community.dynatrace.com/t/logs-troubleshooting-map/56533 "2026-07-29T11:38:20Z")
Logs Troubleshooting Map A decision-tree guide for troubleshooting log ingestion, source health, delays, volume, parsing, correlation, and alerting issues in Dynatrace. First time here? Find your symptom in the table … --- ## [RUM feature "Use Proxy API for XHRs" breaks application functionality.](https://community.dynatrace.com/t/rum-feature-use-proxy-api-for-xhrs-breaks-application-functionality/54994)
**Author:** [@KiranSomanatti](https://community.dynatrace.com/u/KiranSomanatti)\ **Replies:** 1\ **Last updated:** [July 13, 2026, 11:09am UTC](https://community.dynatrace.com/t/rum-feature-use-proxy-api-for-xhrs-breaks-application-functionality/54994 "2026-07-13T11:09:56Z")
Summary Some Real User Monitoring (RUM) - instrumented applications may show empty page sections because XHR requests are never triggered, preventing required content from loading.This behavior may occur when the “Use P… --- ## [Troubleshooting JSON parsing in Log module](https://community.dynatrace.com/t/troubleshooting-json-parsing-in-log-module/56068)
**Author:** [@Kacper](https://community.dynatrace.com/u/Kacper)\ **Replies:** 0\ **Last updated:** [June 2, 2026, 1:14pm UTC](https://community.dynatrace.com/t/troubleshooting-json-parsing-in-log-module/56068 "2026-06-02T13:14:47Z")
Summary This article helps you troubleshoot common issues with JSON log ingestion in Log module (deployed via OneAgent or Dynatrace Operator). It covers mixed plain-text and JSON log files, incorrect timestamp extracti… --- ## [💡 Help Us Help You: What Troubleshooting Topics Should We Cover Next?](https://community.dynatrace.com/t/help-us-help-you-what-troubleshooting-topics-should-we-cover-next/53510)
**Author:** [@AdamPiotrowicz](https://community.dynatrace.com/u/AdamPiotrowicz)\ **Replies:** 8\ **Last updated:** [January 23, 2026, 6:51pm UTC](https://community.dynatrace.com/t/help-us-help-you-what-troubleshooting-topics-should-we-cover-next/53510 "2026-01-23T18:51:03Z")
At Dynatrace, we’re constantly working to make your experience smoother and more efficient. Our Troubleshooting Knowledge Base is designed to help you quickly resolve common issues and discover best practices, but we kno… --- ## [EasyTravel installation error in Ubuntu 22 for libgbm-dev](https://community.dynatrace.com/t/easytravel-installation-error-in-ubuntu-22-for-libgbm-dev/52658)
**Author:** [@gshashank](https://community.dynatrace.com/u/gshashank)\ **Replies:** 1\ **Last updated:** [July 26, 2025, 8:51pm UTC](https://community.dynatrace.com/t/easytravel-installation-error-in-ubuntu-22-for-libgbm-dev/52658 "2025-07-26T20:51:31Z")
Hi Team, I’m facing the following error while installing EasyTravel in Ubuntu 22.04.5 LTS - VMware. At this step: https://community.dynatrace.com/t5/Start-with-Dynatrace/easyTravel-Documentation-and-Download/m-p/181271#… --- ## [Trend of documentation missing key information](https://community.dynatrace.com/t/trend-of-documentation-missing-key-information/51118)
**Author:** [@john\_martin](https://community.dynatrace.com/u/john_martin)\ **Replies:** 0\ **Last updated:** [April 8, 2025, 1:13pm UTC](https://community.dynatrace.com/t/trend-of-documentation-missing-key-information/51118 "2025-04-08T13:13:01Z")
I hate complaining as I strongly believe in Dynatrace’s product and the support however as someone who works daily within the product I’m noticing more and more the documentation around the implementation of extensions a… --- ## [How to create a good OneAgent related support ticket](https://community.dynatrace.com/t/how-to-create-a-good-oneagent-related-support-ticket/50678)
**Author:** [@noel\_david](https://community.dynatrace.com/u/noel_david)\ **Replies:** 0\ **Last updated:** [March 14, 2025, 7:19am UTC](https://community.dynatrace.com/t/how-to-create-a-good-oneagent-related-support-ticket/50678 "2025-03-14T07:19:40Z")
Summary Well-crafted support tickets allow Technical Support Engineers to start investigating an issue quicker and provide more helpful responses. This article provides guidance on creating great support tickets. Althou… --- ## [I get a warning in the Log Viewer about case-sensitive queries.](https://community.dynatrace.com/t/i-get-a-warning-in-the-log-viewer-about-case-sensitive-queries/46726)
**Author:** [@CristinaTambrea](https://community.dynatrace.com/u/CristinaTambrea)\ **Replies:** 0\ **Last updated:** [September 17, 2024, 1:55pm UTC](https://community.dynatrace.com/t/i-get-a-warning-in-the-log-viewer-about-case-sensitive-queries/46726 "2024-09-17T13:55:25Z")
Pay attention to the letter case of attribute names in your query. Soon log queries will be case-sensitive, meaning that to find your logs you need to write the attribute names in your query with the same letter case as … --- ## [I get an ingest warning about an attribute key case mismatch.](https://community.dynatrace.com/t/i-get-an-ingest-warning-about-an-attribute-key-case-mismatch/46725)
**Author:** [@CristinaTambrea](https://community.dynatrace.com/u/CristinaTambrea)\ **Replies:** 0\ **Last updated:** [September 17, 2024, 1:55pm UTC](https://community.dynatrace.com/t/i-get-an-ingest-warning-about-an-attribute-key-case-mismatch/46725 "2024-09-17T13:55:23Z")
In the ingested logs pipeline, an attribute key is detected that matches either the custom attribute key or the semantic attribute key, but there’s a case mismatch in the attribute key. To view details about mismatched a…