Impact tile is green but not root-cause tiles, what does this mean? (also the problem itself didn't grey out, its still red)

[waikeat_chan]

Impact tile is green but not root-cause tiles, what does this mean? (also the problem itself didn't grey out, its still red)

Anyone has any idea or any thought?

[joao_vilacia2]

In this case, i think it is the application resolve slow problems, but the route cause not stabilized again.

[wolfgang_beer · Accepted solution]

Yes there is still a service failure rate issue open in this problem. That's the reason why Davis keeps it open until the rest of the problem affected topology recovers.