Variable for Root cause in notification

[vonsolo29]

Is there a variable specifically for Root Cause in that we can use in the problem notification? We have found that it is a part of the {ProblemDetailsText} but that also has other information about the problem. We are looking for just the root cause to use in our Event Management System. 

[AntonPineiro]

Hi,

I am not aware of that. I think no variable with that piece of information isolated.

Best regards

[islam_zidan · Accepted solution]

Hello,

You can better use "ProblemDetailsJSONv2", it has a specific parameter called "evidenceDetails" which is the actual root cause.

Thanks,

Islam

[cesarsaravia]

Hi,
You can use the Problems API v2 - GET problems details and use the evidenceDetails property for the entities identified as the root cause.

BR,
Cesar S.

[vonsolo29]

Thank you for this, this is good. Is it possible to use this in the problem notification webhook? 

[cesarsaravia]

Yes!
You can use the ProblemDetailsJSONv2 as a placeholder in the problem notification webhook, then you can use these properties/objects like evidenceDetailes, impactAnalysis, and recentComments.