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How we create custom template for dynatrace Integration with service now .

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vikas_sharma61
Participant

‎06 Jun 2018 01:24 PM

as we have assignment group as "Network " by default in dynatarce service now integration template . how we can change this attribute . Is there any way we can customize the template.

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wolfgang_beer
Dynatrace Leader
Dynatrace Leader

‎06 Jun 2018 01:58 PM

You could modify the 'Problem to incident' transformation map at the ServiceNow side and add your assignment groups there.

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