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Is it possible to get the auto incident ticketing in service now without having ITOM?

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rswarnka
Helper

‎08 Oct 2020 12:20 PM

Hello experts, We currently have dynatrace Incident integration plugin installed in service now, but there are few fields not getting populated like State etc. Currently, I am not sure if the integration will work without the ITOM feature not available in the ServiceNow.

Is it possible to get the auto incident ticketing in service now without having ITOM somehow like manually mapping fields or designing and automation?
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wolfgang_beer
Dynatrace Leader
Dynatrace Leader

‎08 Oct 2020 02:44 PM

Yes you can. We did split the functionality into 2 apps, one for incident integration. The incident integration app does not have an ITOM dependency.

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