08 Oct 2020 12:20 PM
Hello experts, We currently have dynatrace Incident integration plugin installed in service now, but there are few fields not getting populated like State etc. Currently, I am not sure if the integration will work without the ITOM feature not available in the ServiceNow.
Solved! Go to Solution.
08 Oct 2020 02:44 PM
Yes you can. We did split the functionality into 2 apps, one for incident integration. The incident integration app does not have an ITOM dependency.