Webhook Integration is causing an issue

[Mudasar]

Hi Team,

The PagerDuty out-of-the-box integration in Dynatrace currently doesn't support the custom payload regarding Problem details. Is there any plans of including this feature in the future?

[pahofmann]

Why not just use the webhook integration to set the desired payload?

[anjali_menon · Accepted solution]

Problem is not resolved automatically in Pagerduty when we integrate via webhook. Whenever a problem is resolved in Dynatrace, a new [Resolved] ticket is generated in Pagerduty via the webhook integration.

Whereas, the out-of-the-box PagerDuty automatically resolves the original ticket in PagerDuty and does not create additional ticket. However, out-of-the-box PagerDuty has a limitation on the problem details Payload.