We are excited to share that our forums are moving to a new community platform!
We strongly believe that our Customers, Partners, Prospects, as well as Dynatrace Employees deserve the best-in-class community solution. We strive for delivering an outstanding user experience not only within the product, but also in all other areas: customer support, chat, as well as for all self-service resources we provide to you 24/7. Our forum is one of them.
When are we going to launch the new Community?
Currently, we’re in the middle of the forum migration project. Our target launch date is the first week of March 2021.
The most important change: a new forum structure
One of the biggest struggles we observed is the current forum structure and unintuitive way to post things in the right forums.
We did several attempts to the new forum structure, looking at the hottest product areas, and reviewing it with our Product Management.
In the new forum platform, you’ll find four main categories:
Open Q&A – for all discussions around Dynatrace, including tips and tricks, and best practices.
Product Ideas – for product ideas, “planned enhancements” topics, and collecting customer feedback proactively.
Extending Dynatrace – for everything around REST API, extensions, and integrations.
Community Connect – for all Community-related news and discussions, including the Community challenges.
For the next 3 weeks, we’ll be updating you on the new forum features and upcoming changes – all for the better! You’ll learn about new gamification features, user profiles, and posting.
Moreover, a brand new Community User Guide will also be available for your use.
We hope you're as excited as we are. If you have any questions - shoot! We'll be happy to answer them all.