Is there a configuration option or an official utility to audit/dump communication to Dynatrace Mission Control?
Some customers (mostly financial/telco/healthcare) do have strict security policy about communication outside their network and all data uploaded/downloaded to 3rd parties must be audited. Since communication to Dynatrace Mission Control is encrypted, it's not directly possible to see and dump communication payload.
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I have customer where this will be relevant as well. It was mentioned that it will be possible to intercept the uplink with a proxy and analyze the data.
Is there more concrete information on that?
Actually the endpoints for outbound communication are specified in the server configuration file. If you use a classic MITM proxy, it will probably not work because of certificate validation. You would have to add a custom certificate to truststore for Dynatrace server and maybe other components as well.
If Dynatrace server allows changing those endpoint urls (billing, opc, ...) to non https, it would be quite simple to write a "proxy" to dump communication and forward it to mission control. However not sure about the websocket communication from Dynatrace into customer environment.
Probably both methods can be used, but I'm asking for official supported solution.
There is no generally available tools to dump the clear text payload sent to Mission Control. We can discuss internally what's inside each request.
Please also read new topic in documentation "How does Mission Control pro-active support work?" and
Dynatrace Mission Control is responsible for sending
I'm aware what is mission control used for.
However this answer won't be acceptable by security personnel in environments with high security requirements (agents on servers processing sensitive data, such as banking).
Not being able to audit communication will likely prohibit Dynatrace for being deployed (=purchased) in such environments.
There is flexibility, observe the preferences available to a cluster admin in the CMC. There is also complete audits available to cluster admins in the CMC (observe audit log in the sidebar in pic below).
As above mentioned by Radoslaw, check the Mission Control Security section.
Dynatrace have provided further insight in the Trust Center, if you are interested in this subject.
Nothing has changed, but you can still do MITM communication auditing. It requires some work with adding a certificate to the trust store so Dynatrace Cluster can trust the MITM proxy.
Anyway, any changes from Dynatrace are being audited in the Audit log available in the CMC.
Some of our clients are unsecuring communication to mission control and tracking it for some time. After that they are going back to normal. I don’t know any other option.