Is there any way to integrate Dynatrace with Remedy, not to manage tickets but as cmdb (Atrium). Something like the service now plugin?
I have found this question from 2017, but can´t find anything new since then:
Thanks in advance,
Solved! Go to Solution.
To integrate with another CMDB you would call the Dynatrace SmartScape API to extract the Hosts, processes and such and then import them into the other tool using that tool's method. That's actually exactly what our ServiceNow integration does.
If you don't have the time or resources to do this yourself our services department can help you out.
Not really, sorry. We tried the custom integration way (using webhook) and we were hooked trying to parse the payload with their Remedy's entry points, because the customer have a webservice layer that allow to send data to remedy in xml format.
So we finally decided to stop the integration by now (they are also thinking on have an integration with HP OMI instead).