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"Unknown CI" Incidents are getting created in Dynatrace Snow integration

mrajhans
Newcomer

We have integrated Dynatrace with Service Now. However there are few incidents are getting created with "Unknown CI" in configuration item field in SNOW.  In CMDB all server info's are fine and updated with application mapping

Any one has encountered this kind of issue ?  Kindly let us know how to tackle it.

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