​Data loss occurs when 1 of 2 ActiveGate stop?

[nkobayashi1]

Hi,

I suppose an environment that has 300 agents and 2 private ActiveGate (Dynatrace SaaS).

Could you tell us whether some data loss occurs when 1 of 2 ActiveGate Stop?

If yes, how can we avoid that?

That can occur through a trouble or a planned maintenance.

Thanks
Noah Kobayashi

[franz_soengen · Accepted solution]

Hi Noah,

the Agents should send their data to the other Security Gateway if it's reachable for them. You can find documentation on this here:

https://www.dynatrace.com/support/help/installatio...

best regards
Franz

[nkobayashi1]

Hi Franz,

Thank you for your response.

If 1 of 2 Security Gateway stopped, OneAgents connecting the stopped Security Gateway should find another Security Gateway.

And OneAgents check reachable Security Gateway every 5 minutes.

("5 minutes" is provided by support(JIRA) in other topics)

So, we suppose that data loss up to 5 minutes.

Could you tell me whether it is correct?

Best regards,

Noah Kobayashi

[franz_soengen]

Hi Noah,

OneAgent caches the data for some time. I didn't find documentation on how long but this should cover these 5 minutes.

>network outages will not create gaps in data. all metrics will be updated after the connection is back online.

https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/179424/oneagent-network-outag...