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‎11 Oct 2017 11:00 AM
We have a Dynatrace security gateway and Dynatrace Oneagents, but the triggered memory dumps never get transfered tot he Security Gateway. We are not seeing the download links either. Wondering if anyone has this working.
We followed these steps:
https://help.dynatrace.com/diagnostics/memory-anal...
Solved! Go to Solution.
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dynatrace saas
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‎13 Oct 2017 01:35 PM
Hi,
Does the diagnostic tools screen still show a hint that you should install a security gateway or is that gone? Some people had issues with security gateway installations on Windows and the permissions of the dump directory.

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‎13 Oct 2017 02:04 PM
Hi Michael, our security gateway is running on Linux. The "Please install a Security Gateway" hint is not present. The memory dump is being created on the hosts, but never get moved to the security gateway.
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‎13 Oct 2017 02:13 PM
The process that you request a dump for is it monitored via a Full OneAgent or is it monitored via a CloudFoundry buildpack or another PaaS style integration? Meaning is a full OneAgent installation in place on the host that runs the process?

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‎13 Oct 2017 02:14 PM
Yes, we have the full oneagent running on the nodes where the processes are running.
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‎13 Oct 2017 02:17 PM
Mark I'd recommend to open a support ticket now. please mention the tenant this happens and the link to the process that you want to dump. I'll have it looked at then.

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‎13 Oct 2017 02:19 PM
I opened a support ticket on October 3th regarding this issue. But it's been getting no attention.
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‎13 Oct 2017 02:24 PM
just found the ticket, lets continue there I'll try to help

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‎18 Oct 2017 09:17 AM
The question and support ticket remains open, still wondering if anyone has this working.

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‎25 Oct 2017 09:32 AM
This got resolved after waiting 7 days. Old gateways are still remembered in the Dynatrace "Cloud", so agents receive the old GW, even if it's no longer available. For the memory dump feature, apparently it fails, even if the new gateway is capable of storing the dumps.
