Missing Logs

[jchrisw]

Hello,

Please view the attachment; we have turned on log monitoring in our environment; however, it is showing that the logs are missing for some reason. Let me know if you need further information or can help with this.

[abhi · Accepted solution]

Hi @jchrisw,

I believe you have enabled the log monitoring, which is through - The Log Monitoring configuration.

However, can you please check if the log files are actually configured in the log storage settings to be monitored by Dynatrace:

• Log sources and storage

Since I also see that log files which are trying to be monitored are rotated, which is the reason we see the hash character. I would highly recommend validating the log file path and its permissions. Along with the below supportability:

• Log data formats
• Supported timestamp formats

Kind regards,
Abhi

[benjamin_mullan]

I have also found in once scenario. Even after selecting the logs they haven't come through (meeting all the requirements as they used to work) a full uninstall and reinstall was the only way to bring them back.