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ServiceNow for Workflows: Insufficient permissions error

MonikaBalogh
Dynatrace Advisor
Dynatrace Advisor

on ‎20 Mar 2024 08:00 AM

Workflows must be allowed to read app settings on your behalf to run workflows. Insufficient permissions can lead to an execution error.

 

To grant this permission, open Workflows, go to Settings > Authorization Settings, and select `app-settings:objects:read`.
Version history
Last update:
‎11 Mar 2024 01:49 PM
Updated by:
Dynatrace Advisor
Comments
GregOReilly
Advisor
‎15 Jan 2025 10:03 AM

Hello Monika, can you tell me the use case for this workflow?

 

Why? Well I recently completed a POC with a customer where we used Workflows to connect and PULL Incident and Change data from Servicenow. This allowed us to visualise real time incidents and planned changes taking place for each team using Dynatrace. ie whats happening operationally, and what is planned in the future that we need to know about. 

 

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