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nandini_balakri
Inactive

This can happen because the following conditions haven't been met.

  • You need to turn on the Send events into ServiceNow ITOM toggle in your Dynatrace notification definition.

    servicenow-notification-itom.png

  • The user enabling the integration needs to have the snc_platform_rest_api_access role in ServiceNow.

For more information, check Send Dynatrace notifications to ServiceNow in Dynatrace Documentation.

Version history
Last update:
‎05 Jan 2024 06:51 AM
Updated by: