dtCookies are not stable , they are getting deleted

Platform Real User Monitoring
1

Hi ,

RUM agent is injecting but i am not seeing E2E complete user interactions , dtCookies are not stable and they are getting deleted.

How can we make sure the below cookies are stable and pass for each request.

dtCookie<cookie_suffix>
dtLatC<cookie_suffix>
dtPC<cookie_suffix>
dtSa
dtValidationCookie
dtDisabled
rxVisitor<cookie_suffix>
rxvt

Regards

Amar

2

Hi,

First, we need to identify who is deleting the Dynatrace cookies. If it is a WAF/Firewall, you should request a firewall rule to allow them. You can find more information here: Firewall Constraints for RUM.

Additionally, I suggest opening a support ticket.