Problem Notification Using Soap Web Custom Integration

Platform Open Q&A
1

Dear Support Team ,

We would like to know if there is any supported way in Dynatrace to send notifications using Soap Web “Custom Integration”

could you pls confirm if Soap Web Integration is supported for sending Dynatrace problem / Alert notification and if there is any recommended configuration or give me the best practices ?

Regards,

Mahmoud.

2

HI @MahmoudBeheiry

No, not natively. Dynatrace’s Custom Integration for problem notifications only speaks REST/JSON webhooks, you can configure a webhook URL, headers, and a JSON payload template. There’s no SOAP/XML option in that config screen.

Thanks,

Sujit

3

For Dynatrace Managed / Classic Problem Notifications, there is no dedicated SOAP integration. However, Custom Integration supports sending a custom payload through HTTP POST and allows the required Additional HTTP headers to be configured.By default, the Custom Integration expects a JSON payload. If a different Content-Type is configured, Dynatrace skips the default JSON validation, allowing a different payload format such as XML to be sent.For example, depending on the requirements of your SOAP endpoint, you may configure the following under Additional HTTP headers:

  • Name: Content-Type
  • Value: text/xml; charset=UTF-8

If required by the endpoint, an additional header can also be configured:

  • Name: SOAPAction
  • Value: <SOAP action required by your endpoint>

For SOAP 1.2, the endpoint may instead require a content type such as:

  • Name: Content-Type
  • Value: application/soap+xml; charset=UTF-8

The exact Content-Type, SOAPAction, authentication headers, and SOAP/XML payload structure depend on the requirements of the receiving SOAP service.Therefore, we recommend configuring Problem Notifications → Custom Integration with the HTTP headers and SOAP/XML payload required by your endpoint and performing an end-to-end test from your side.Dynatrace will send the configured HTTP POST request, headers, and payload, while validation and processing of the SOAP request are handled by the receiving endpoint.