Self Service Summary
Dynatrace ActiveGate automatic updates are failing.
| Issue | Solution | Tasks | Alternative(s) |
|---|---|---|---|
| Dynatrace ActiveGate automatic updates are failing. | Check the versions that are installed for the ActiveGate and Extensions module. | Check logs and empty certain folder. | Raise a support ticket. |
Check the version that are present on the ActiveGate itself and the Extensions module in the Dynatrace page, deployment status.
If there is a difference in the versions, please check the logs, ActiveGate directories — Dynatrace Docs, based on your operating system and look for dynatracegateway.*.log and look for this entry:
RemotePluginModule auto update check finished with error: Autoupdate: Installer file download abandoned: installer file already exists.
If you find this entry, please follow below steps
- Remove packages for Linux
Path: /var/lib/dynatrace/packagesor for WindowsPath: %PROGRAMDATA%\dynatrace\packages - Reinstall the new version by clicking on update from the Dynatrace UI.
If this issue persists, you might consider un-installing the ActiveGate(Uninstall ActiveGate — Dynatrace Docs) and perform a clean install or raise a support ticket and we can further assist.