Hello Dynatrace Community,
We’re in the process of evaluating Dynatrace as our monitoring tool for our developer portal, which is based on backstage.io and deployed in an AWS EKS cluster. In my current testing phase, I’ve noticed that my user session is being identified as Anonymous (ID: 17068711501841E9GEF7D16J835MNAP6D47PF6BS53C8E), despite being logged in through GitHub integration on our demo instance.
Our primary objectives are:
1. Tracking the number of user connections per month.
2. Monitoring user connections per page (APIs, catalog, etc.).
3. Consuming information via REST API.
Is it possible for Dynatrace to recognize user details to fulfill these goals? If so, could you provide guidance on how to achieve this? Additionally, I’m interested in understanding how to retrieve the number of events per page a user accessed, along with details such as location.
As a newcomer to Dynatrace, we’re currently in the discovery phase, and I would appreciate clarification if I’m misunderstanding Dynatrace’s capabilities.
P.S. I’ve attempted user tagging based on the page source using the simplest available source type for now “CSS selector,” as mentioned here : Link to documentation.
But unfortunately, the user still appears as Anonymous. Any insights on how to overcome this challenge would be greatly appreciated.
Thank you.
