We, or actually customer, found that with the new release enabled new Users Sessions page by default, that User Tags have to be entered exactly as they occur. In the previous page version they were not case sensitive. I don’t know if this is an handy improvement.
E.g.
JOHN will neither hit John or john.
john will only hit john, and John just John
Also, in the old page, the search string entered was enough to search in the whole name of the users.
Now that does not seem to work. For a brief moment it appears to work after which the tool jumps back to the alphabetic results, or none.
e.g.
Johns, would have found John Johnson previously. Now it doesn’t.
John will only find John Johnson
Customer contact switches now back to the old page.
I’ll start a chat with support.
