You need a valid email address and password to sign in to Dynatrace.
- If you have multiple Dynatrace sign-in credentials (email addresses), ensure you’re using the right password for the email address you’re signing in with.
- If you forget your password, or if your password does not work, you can reset your password.
To reset your password
- On the sign-in page, select Forgot your password?
- Enter your email address and select Send. Dynatrace will send a reset link to that address with the subject line Reset your Dynatrace password. If you don’t receive an email reset link, see below for instructions.
- Open the email and select the reset link.
- Enter a new password. Make sure you follow the Dynatrace password requirements.
- Sign in to Dynatrace with the new password.
Where is my reset email?
If you don’t receive an email reset link:
- Ensure the email address you entered is associated with an existing Dynatrace account. Contact your administrator if you’re not sure which email address to use.
- Look for an email from no-reply@dynatrace.com in your spam/junk folder.
- Ask your administrator whether emails from @dynatrace.com are blocked.
What if my reset email expires?
The reset link expires three hours after Dynatrace sends it. If the link has expired, repeat the steps to reset a password.
I still can’t sign in
If you still need Dynatrace assistance:
- Send email to Dynatrace product experts at DynatraceONE@dynatrace.com
- If you’re a Partner, send email to partneroperations@dynatrace.com
Provide your name, organization, email address, and problem description.