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Dynatrace Integrate notification systems with IBM Maximo

dynatrace20
Helper

Hello Everyone,

 

Can Dynatrace do alert problem and create ticket via IBM Maximo.

 

Thanks,

1 REPLY 1

michael_bonner
Dynatrace Helper
Dynatrace Helper

Hi there!

Dynatrace has the ability to create custom webhooks to send problems/alerts to an endpoint. IBM Maximo is currently not a prebuilt webhook, but we can use the following link to create our own custom webhook.

https://www.dynatrace.com/support/help/shortlink/webhook

 

Another option is to leverage the Dynatrace Problem API to pull back raw data and then set up rules on the ITOM side to create tickets based on problem type and ID.

https://www.dynatrace.com/support/help/shortlink/api-problems

 

-Michael