26 Mar 2021 03:37 AM
Hello Everyone,
Can Dynatrace do alert problem and create ticket via IBM Maximo.
Thanks,
Solved! Go to Solution.
26 Mar 2021 02:55 PM
Hi there!
Dynatrace has the ability to create custom webhooks to send problems/alerts to an endpoint. IBM Maximo is currently not a prebuilt webhook, but we can use the following link to create our own custom webhook.
https://www.dynatrace.com/support/help/shortlink/webhook
Another option is to leverage the Dynatrace Problem API to pull back raw data and then set up rules on the ITOM side to create tickets based on problem type and ID.
https://www.dynatrace.com/support/help/shortlink/api-problems
-Michael