06 Feb 2026 01:21 AM
I have a metric selector with a threshold generating an Error alert (which makes a problem and then fires our Service Now integration.
But I'd like to have Warnings generated as well at a lower threshold. This is easy enough. But where can I see these warnings. They do not show in problems (I cannot filter by severity of Warning as it never shows this as an option). Do they show anywhere else?
06 Feb 2026 02:30 AM
@dcole66 "Warning" is not a standard problem severity , I see its actually available in the event type drop down to select but it could be for a specific purpose (which I am not aware of) . Here are the standard categories
https://docs.dynatrace.com/docs/shortlink/event-types
If your intention is to trigger a problem with a severity other than the default listed, it would fall under custom severity. What you can do is add a "Warning" or any other custom message to the title of the event template when creating a Metric event which a different threshold and use that keyword as a trigger in the alerting profile for your service now integration while using the custom event category.
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