reduce ticket

[supritmishra123]

To reduce a number of ticket in service desk queue, which problem severity is best choice for delaying problem notification??

[AntonPineiro · Accepted solution]

Hi,

This is going to depends of your environment but you can configure them to trigger a ticket after X minutes problem is opened.

For example, something as availabity problems after 10/15 minutes and resorce problems after 30 minutes but all os this is subjective depending of your environment.

Best regards