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AgataWlodarczyk
Community Team
Community Team

EMOM_Koen_banner.jpg
People.
Strong heroes by day, vulnerable humans by night, or the other way around… Dreamers, realists, skeptics, extroverts, introverts, and those that are challenging to describe. 😉 So different and so similar in a way, we all want to achieve success, feel fulfilled, and be experts in something.

Many users come to the Community to improve their jobs, have a good start, and work better with Dynatrace. To help them achieve it, Dynatrace has a group of brave Customer Success Managers, who ensure success during this journey.

As CSMs are a part of the Community as well, this month, we’re happy to introduce you to one of them – Koen Willekens @kuncarlos and invite you to get to know his colorful personality.

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Can you share some details about your past? What is your story, how did it happen that you decided to work in the IT / APM area, and how did you become a Dynatracer?

Story of the Tech-Savvy “belgitano” (belga-gaditano) at Dynatrace

Who am I? Well, picture this: a Flemish/Spanish hybrid raised on pancakes and gazpacho. Growing up in Leuven, Belgium, in a household where the hum of an Olivetti M20 was a daily soundtrack, PCs were as common as morning coffee since the beginning of the 1980s. Little did I realize back then that this childhood fascination wouldn't fade away with time. After wrapping up studies in business administration and marketing in Málaga, I decided to stay in Spain and immerse myself in the culture of my mother´s home country.

The skills learned during those early days—troubleshooting glitches and witnessing the magic of programming - became more than just memories. They evolved into a lifelong passion that shaped the way I approach challenges. My career path had its share of twists, navigating between Support and Sales roles in B2B tech companies. Realizing I was more of a cultivator than a prowler, the Customer Success Manager (CSM) role emerged as the perfect fit. Dynatrace, on the lookout for a CSM, recognized the synergy, and since 2020, I've been riding the Dynatrace wave. It's been a journey filled with constant learning, innovation, and staying at the forefront of the ever-changing tech world. Now, imagine this tech-savvy CSM, donned in his carnival outfit, bringing a byte of humor to a coaching session. Because sometimes, even in the world of bits and bytes, a little carnival spirit can fix everything.

LEFT: Doing one of my passions, DJing at a nightclub. / RIGHT: Bringing some carnival and fun to the workplace.LEFT: Doing one of my passions, DJing at a nightclub. / RIGHT: Bringing some carnival and fun to the workplace.

Can you tell us a little bit about your job? What interesting things you’re working on that you can share?

CSM by Day, Newsletter Maestro by Night. 

As the Customer Success Manager at Dynatrace, I'm on a perpetual scavenger hunt for the latest features and improvements to share with our customers. On the side, I've moonlighted as the creative force behind our CSM newsletter in the EMEA region, adding a touch of literary flair and bad jokes to my tech-driven days.

Together with my teammate, Daniel Cely, giving a coaching session to one of our partners on our visit to the Netherlands. I am taking the picture, hence the empty chair.Together with my teammate, Daniel Cely, giving a coaching session to one of our partners on our visit to the Netherlands. I am taking the picture, hence the empty chair.

What makes you excited about being a part of the Dynatrace? 

Dynatrace: Where Cutting-Edge Meets Enthusiast.

Dynatrace isn't just a product. It's an avant-garde tech trailblazer, constantly pushing boundaries and seeking better solutions. As someone who shares the same mindset, being part of Dynatrace feels like joining a team that's always ahead of the curve.

How is the Community helping you in your job? Why do you think it’s worth being a part of the Dynatrace Community? What best advice can you give someone who just started using Community? 

Community Magic: The Dynatrace Decoder Ring:

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My advice to newcomers? Treat the Community like your digital best friend - check in daily, and weekly, explore the tabs, and soak up the collective wisdom.

Teaching “doumbek” percussion to my fellow CSM colleague, Joao.Teaching “doumbek” percussion to my fellow CSM colleague, Joao.What’s one thing on your bucket list? Your dream?
New Orleans Dreams and Utopian Hopes.
If my bucket list could speak, it would echo the sounds of New Orleans - the music, the carnival, the vibrant culture. Yet, my ultimate dream reaches beyond personal desires. I hope for a world painted with justice and free of war, fueled by an awareness of the privileges life has granted to me. In the grand scheme, my dreams are woven into the fabric of a happier, healthier world.

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Koen, thank you for everything you do for Community users and for taking us through the journey of your interesting personality. Nothing more to say, than just that we're waiting to see more colors of you. :running_unicorn:

13 Comments
ChadTurner
DynaMight Legend
DynaMight Legend

congratulations @kuncarlos 

JR_Peperkamp
Participant

Well done Koen... 👍

AntonioSousa
DynaMight Guru
DynaMight Guru

@kuncarlos,

Congratulations!

CSMs are really an interesting part of the Dynatrace organization, and we should see more of them here in the Community :dynaspin:

The Community Month Members almost have a band, with some musicians lined up. Now, we know who the percussionists are 🤣

Have a lot of good CSM friends in Barcelona, huge props to each and every one of them!

dannemca
DynaMight Guru
DynaMight Guru

Wait, wait... if you want to see the real carnival, as a Spanish (half) you should come to Brazil!!

Congrats. @kuncarlos 

kuncarlos
Dynatrace Helper
Dynatrace Helper

Thanks for the congratulations everybody! @dannemca My wife is Brazilian ;), I have been to carnival of Sao Paulo & Salvador, still not to Rio, though.

IzabelaRokita
Community Team
Community Team

Congratulations @kuncarlos ! 👏
Based on everything I've read, you need to be really fun to be around, especially this "carnival" photo - amazing one! :party_cat: 😀
Thanks for sharing your expertise with our Community. Keep it going! 💪

radek_jasinski
DynaMight Guru
DynaMight Guru

Congrats 🙂

Michal_Gebacki
Community Team
Community Team

Great images, @kuncarlos! Seems like that actually everyone from the Netherlands has something to do with DJing, I love it 😃

Karolina_Linda
Community Team
Community Team

Koen, thank you for all your Community contributions! :clap: It's always heart-warming to see Dynatracers co-building this great place for all Dynatrace users ❤️

I love your story and the pictures :star_struck: That's the spirit! 😃

DanielS
DynaMight Guru
DynaMight Guru

Congrats @kuncarlos, the sounds of New Orleans are truly incredible. Many people in every corner playing different instruments with an experience like no other.

Mizső
DynaMight Guru
DynaMight Guru

Congratulation @kuncarlos!!! :clap: Well done! :dynaspin:

gbaudart
DynaMight Champion
DynaMight Champion

Congratulations @kuncarlos !

PierreGutierrez
Dynatrace Pro
Dynatrace Pro

Congratulation @kuncarlos !!
Well done 🎯!