Hello @Gewo
What you’re experiencing is a common situation when moving from Classic Dashboards to Dashboards Gen3.
In Classic, tiles rely on the traditional metric store, so built-in metrics such as Apdex, browser, and geolocation are immediately available. In Gen3, dashboards are powered by Grail and DQL, and not all classic builtin:*: metrics are available there yet. If the metric exists only in the classic store, DQL will return no records.
There are two main points to consider:
- The data must be available in Grail to be queried with DQL.
- Dashboards Gen3 do not currently provide public/external sharing links for users without environment access.
For RUM use cases, the recommended approach is usually to query Grail-native data, such as user actions, instead of relying only on classic precomputed metrics.
Your practical options are:
- Use DQL with Grail-native data for Gen3 dashboards.
- Continue using Classic dashboards if those specific tiles depend on classic metrics.
- Use Reports to distribute information externally by PDF or scheduled email.
- Build a custom Dynatrace App or external view if you need controlled sharing with users outside the environment.
In short, this does not sound like a misconfiguration. It is most likely related to the difference between Classic metrics and Grail/DQL availability.
If you share the metric key or an example query, the community may be able to help check whether there is a Grail-compatible alternative.
I hope it helps you 😃
Max Lopes
