How to open a support ticket during the installation of Dynatrace Managed?

[Nicky2311]

Hi, I am in the process of installing Dynatrace Managed, but I have not installed the cluster yet, so I don’t have an environment set up. I would like to know how I can open a support ticket at this stage, as the system usually requires a Tenant ID, and since the cluster is not installed, I don’t have that information. Is there any way to contact Dynatrace Support before completing the installation? Thanks for your help!

[MartinKulov]

Hi Nicky2311,

Just go to https://one.dynatrace.com/ and open a support ticket and explain your issue.

Best

[Peter_Youssef]

Hi @Nicky2311 

You can reach Dynatrace support team directly through 

You will have two options:

• Creating a support ticket: in case of emergencies Dynatrace team will engage through Teams, or Zoom to support you during the implementation activity till getting the exposed obstacle sorted out.
• Using Live Chat.

BR,

Peter

[Nicky2311]

Hello @Peter_Youssef , Hello, thank you for the information. To open the ticket, I need an environment, but I don’t have one yet since I haven’t installed the Dynatrace Managed cluster due to an issue, and I need the ticket. How should I proceed in this case?