Notify Support when granting cluster access request

[auke_wesselink]

We would like to have the option for support to get notified when we do reject/accept cluster access requests. We do not allow support to unattended connect to our managed cluster, they should request access.

I would expect that support got notified when we approve or deny them. I got informed that this isn't the situation. This looks to me a good idea to implement for support to minimize wait times.

[Radoslaw_Szulgo · Accepted solution]

We provide proper notifications to both side - to cluster administrators that a new permission request was created by Dynatrace's team and we also provide a notification when you approve or reject it.

Is there anything missing? Maybe your perception of this situation is lack of cluster administrator role or misconfigured email settings?

See screenshots below:

[auke_wesselink]

We don't have the issue from our side that we don't see the requests.

We got this idea request from Dynatrace support itself to get them notified - somehow the don't got the approve of reject message. I cannot check if that mail is present or not.

For me it is now clear that there should be an approval or rejectance notify in place.

[AntonioSousa]

I can confirm that Support seems to not have this authorization information readily available. I have had cases where we gave access, but after several days, Support hadn't noticed it...

[Radoslaw_Szulgo]

OK, then it's the respective's support team member's issue that they have either not received a notification or they've just not found it in their inbox.