Repeated login problem

[kanna]

Hi All,

Recently, when I operate the dashboard page, I always jump to the login page. I don't quite understand what happened. Has anyone ever encountered a similar situation?

[Radoslaw_Szulgo]

Are you having multiple cluster nodes and connecting over the proxy/LB? Maybe you're randomly redirected to the other node and loosing the session.

[kanna]

Yes, I'm login in to Dynatrace through an AD domain account, and there are multiple clusters in the environment. Excuse me, is there any solution to this situation?

[Radoslaw_Szulgo · Accepted solution]

I can't help you as the solution strongly depends on your situation - networking, DNS, routing ... It'd be best to contact Dynatrace ONE via help chat so we work closely together and can analyze your case in detail.

[kanna]

Thank you for your idea. I'll check it again.

[Romanenkov_Al3x]

It can be local problems with browser cache. You can try to check this with open new tab in incognito mode.

If you are using Dynatrace Managed on prem you need check Web UI addressess in CMC > Home > Deployment status > Cluster nodes > Node#1(Node2) Web UI IP address form.

Also you need to check - CMC > Public Endpoints > Dynatrace UI URL

Regards,

Romanenkov Alex

[kanna]

Ok, thank you for your advice. I'll try to check the problem from the local file first.