Generic Cisco Device shows error

[santruan]

When configuring the Generic Cisco Device extension I have this error message:

Failed to assign monitoring configuration to ActiveGate. Reason: Extension com.dynatrace.extension.snmp-generic-cisco-device(1.4.6) not available in cache yet (queued for download) 

When executing the dynatracesourcesnmp utility from the ActiveGate with the snmpwalk and snmpget parameters to the router I get a correct response in both cases (statusCode=0)

If anyone had this error and was able to correct it, I appreciate your help. Thank you

[MateuszKacprzak · Accepted solution]

Hi @santruan,

This error doesn't mean that something is wrong. It means that the extension has not yet been downloaded. Wait a while and it should be fine.

Best Regards,

Mateusz

[Ana_Kuzmenchuk]

Hey @santruan, any luck with your issue? Was the post by Mateusz helpful? Hope everything works smoothly! 

[santruan]

Thanks Mateus, actually the problem was due to the privacy protocol, apparently the wrong one was being configured. Now the extension is working without problems. Thank you very much