Microsoft 365, Office 365 extension

[CDoorbar83]

I have successfully setup the new M365 extension.

i am after some extra information on the metric "office365.tenant.service.health",  what does the count reflect ?  we have some services showing as 3 and others 9.  

Are the preset thresholds (8/5/0)  examples thresholds ?

[Moviri · Accepted solution]

Hello,

The metric "office365.tenant.service.health" represents the current health of the different M365 services. The specific service recorded by a metric line can be determined by looking at the "service" dimension. The value of the "Service Health Status" metric is calculated using a mapping between the possible status of each service to a numerical value:

serviceOperational -> 0,
falsePositive -> 1,
serviceRestored -> 2,
postIncidentReviewPublished -> 3,
verifyingService -> 4,
restoringService -> 5,
extendedRecovery -> 6,
investigating -> 7,
investigationSuspended -> 8,
serviceDegradation -> 9,
serviceInterruption -> 10,

These values increase as the corresponding service status becomes worse. Three tiers of service status can be used, values 0-4 are a healthy status, values 5-7 are in a warning state, and values 8 and above are considered an error status. These tiers are used in the default dashboard.

[Kenny_Gillette]

Question:

Team have confirmed all these services is well …

The API being used is either too sensitive or it is getting info and interpreting issues that we can’t see, the extension in this case is not giving the user any indication of what specifically is wrong, so not useful at least in this case.

Any ideas on what I should tell people who looked at this?