How to retrieve activegate extension logs?

[strudeau]

We are trying to diagnose why an extension is not working as expected and need to look at the activegate diagnostics logs in order to do so located at the following location, for example:

SupportArchiveEDCE3637\COLLECTOR\0x0000000064c7d960\remotepluginmodule\log\extensions\datasources\com.dynatrace.extension.sql-server\dynatracesourcesql.jar.1.log 

Is there a way to stream those logs directly into grail so we don't have to create a new diagnostic archive each time and download it? This takes forever and really slows us down when doing debugging. Your tips and counsels are really appreciated.

[Peter_Youssef]

Hello @strudeau 

You can find ActiveGate Logs through the attached URL:

• https://docs.dynatrace.com/docs/ingest-from/dynatrace-activegate/configuration/where-can-i-find-acti...

Then, you can ingest logs into Dynatrace for analysis and troubleshooting:

• https://docs.dynatrace.com/docs/discover-dynatrace/references/dynatrace-api/environment-api/log-moni...

BR,

Peter

[Peter_Youssef]

Hi @strudeau 

You can also refer to :

• https://docs.dynatrace.com/docs/ingest-from/dynatrace-activegate/activegate-diagnostics

KR,

Peter

[strudeau]

hello @Peter_Youssef , thanks for that valuable information. How would you suggest I forward my activegate logs to dynatrace? Should I use OneAgent or another agent? I was reading that there are some security permissions preventing OneAgent from from forwarding ActiveGate logs for some kind of security reasons. Thanks.

[Peter_Youssef]

Hello @strudeau 

Using Postman you can run the attached API to ingest the AG related logs:

• https://docs.dynatrace.com/docs/shortlink/api-log-monitoring-v2-post-ingest

KR,

Peter

[Peter_Youssef]

Hi @strudeau 

Another applicable workaround on testing environment if possible:

• Install the OA on the AG and check if the logs detected and ingested directly, it's fine.
• If not create ingestion and processing rules.

Hoping it helps.

BR,

Peter

[strudeau]

Here's what I found about OneAgent and activegate logs.

Solved: Is there a way to monitor the Active Gate Logs using the One Agent? - Dynatrace Community