Logs Not Captured After Enabling OneAgent for .NET Trace/Span Context Enrichment and process restart also

[prangya]

Hi Teams ,

one critical condition we are facing after enabling the the logs for .NET application and also taking restart of process also we are not able to capture generated business logs for the application .

This issue has been identified as a key concern for our client, and we understand the criticality of resolving it promptly. We would greatly appreciate your assistance in investigating the root cause and providing guidance on how we can resolve the problem.

[AntonPineiro]

Hi,

Were processes restarted?

Best regards

[prangya]

Yes the process is already restarted. For your reference i have attached the screenshot also.

[AntonPineiro]

Hi,

And have you created ingestion rules? It means, can you see processes logs?

Best regards

[prangya]

yes the predefined ingested rules are previously enabled there. i have shared the screenshot of that.

I am not able to see process logs for the particular ams application traces.

[AntonPineiro]

Hi,

I would raise a support ticket about it.

Best regards

[prangya]

Thank you. It would be greatly appreciated if you could provide a solution at the earliest, as this is a high-priority concern for the client.