when setting SSO login we have to first add a domain and verify it in the account page. For example test.com but if my client changes that domain and gets a new one with test.xyz.com then after verifying it would it automatically allow the users who were logged in with the 1st domain test.com? Or do they have to get new invites with their test.xyz.com? This seems like a lot of work and my client is worried if this would make all the data unavailable for the existing test.com?
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Multi-domain SSO login is available in Dynatrace, you would just need to verify each domain one after the other for each configuration.
Hope the following document will be helpful for your setup:
Manage users and groups with SAML in Dynatrace
we already have multiple domains, but they want to get rid of the first domain in the image below and wants to change it to contractor.victoria.com instead of the lb.com. once I verify the new victoria.com domain what would happen to users who were using lb.com? Would they need new invites again for switching to victoria.com? And what happens to their previous data?
It would still work because each domain would have a unique "Dynatrace-site-verification" ID. As you mentioned, they can still remove the domain 'contractor.lb.com' and add a new domain ' contractor.victoria.com' to your domain’s DNS configuration.
Are you using SAML or LDAP?