29 Dec 2022 04:32 AM - last edited on 02 Jan 2023 11:52 AM by Ana_Kuzmenchuk
Hi Team,
I have installed OneAgent v1.249 on AIX systems v7.2 on 4 hosts. Sometimes 1 out of 4 hosts randomly goes into an unmonitored mode (offline) for 15-20 minutes. However, when I manually ssh into my host during that time, the host is up and all processes/services are running. Could you please give me any suggestions for this problem?
Thank you!
Solved! Go to Solution.
29 Dec 2022 03:03 PM
Hello @chinh_nv
I'm suspecting a connection issue between your OneAgent and your SaaS tenant (outbound 443 connection) or your ActiveGate (outbound port 9999).
The easier way, check the One agent logs in error on /var/log/dynatrace/oneagent or ActiveGate logs and identify the exceptions encountered and contact chat support.
Regards