Dynatrace and Digital Employee Experience?

[AntonioSousa]

Digital Employee Experience is an area gaining more and more traction, because the perception of User Experience is obviously key.

In the past, the Dynatrace RUM browser extension gave us some good idea of the User Experience, even when navigating sites without OneAgent or agentless RUM configured. But that is not possible today.

What options do we have today and how can we integrate those options with Dynatrace?

[sujit_k_singh]

Hi @AntonioSousa 

You're right that the old Dynatrace RUM browser extension was a useful way to get visibility into user experience on sites where you couldn't deploy OneAgent or inject the RUM JavaScript.

The main options are:

RUM for applications you can instrument.
Synthetic Monitoring for availability and user journey validation.
OpenKit for thick-client/desktop applications.
DEX platforms for endpoint-level employee experience monitoring.

In our environment, we're using Nexthink for endpoint/device-level employee experience (CPU, battery health, boot times, application responsiveness, etc.). We integrate Nexthink data with Dynatrace through APIs and custom metrics/events, which gives us a unified view in Dynatrace dashboards alongside RUM, synthetics, and infrastructure observability.

In my experience, the combination of Dynatrace + Nexthink provides a much more complete Digital Employee Experience view than the legacy browser extension alone.

Thanks,

Sujit