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Error with OneAgent Instalation

LuisMi_Abra
Newcomer

Hello everyone,

 

Yesterday I was doing a new instalation on 15 servers RedHat and I have a problem on 3 of them, this kind of servers are load balancers and integrations servers, but the configuration about the others servers are the same.

 

I have this error and I try to open a case with support but is really slowly:

13:28:14 Storing SELinux policy sources in /opt/dynatrace/oneagent/agent.
13:28:17 Installing SELinux dynatrace_oneagent module, this may take a while...
13:28:26 Error: Failed to remove dynatrace_oneagent_Policy module.

 

Thanks everyone,

Exoluxer

5 REPLIES 5

Julius_Loman
DynaMight Legend
DynaMight Legend

Did you examine the installation log? Located in /var/log/dynatrace/oneagent/installer/ unless you changed the path using LOG_PATH.

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner

Yes, I examine the installation log and I see this error 

14:59:48 Error: Failed to remove dynatrace_oneagent_Policy module.

Thanks!

 

The installer tries to remove the policy by running 

semodule -vr "${policyName}"

Try to execute that manually, so:

semodule -vr "dynatrace_oneagent_Policy"

And check the output

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner

Finally I solved this issue updating pcp_package.

Thanks!

Malaik
DynaMight Champion
DynaMight Champion

Hi,

It will be easy and fast for you to open a chat discussion or support ticket.

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