Hello Dynatrace Community,
We are currently working with a client in the insurance sector who is using Dynatrace for application observability. The client is looking to enhance their dashboards and align them more with insurance business needs, not only technical monitoring.
We would like to get ideas, best practices, or reference approaches for building dashboards that provide both operational and business visibility for an insurance organization.
We are especially interested in dashboard ideas around the following areas:
- Executive digital health dashboard
- Customer journey visibility for insurance services
- Policy issuance, renewal, claims, and payment journey monitoring
- Application owner dashboards
- NOC and operations dashboards
- Digital experience and end-user performance dashboards
- Business KPI dashboards using Dynatrace capabilities
A few questions for the community:
- What are the most useful dashboard types for insurance customers using Dynatrace?
- Are there any recommended dashboard structures or templates for business and operational visibility?
- How can we best connect technical metrics with insurance business journeys such as claims, renewals, payments, and policy issuance?
- What Dynatrace capabilities are recommended for building business KPI dashboards?
- Are there any anonymized examples, use cases, or best practices that can be shared?
Any guidance, examples, or recommendations from similar implementations would be highly appreciated.
Thank you.
