Unable to view all affected entities in a merged problem

[_Rohit]

Hi everyone,

We are using Dynatrace Managed and have noticed that when multiple entities are merged into a single problem, especially when there are 100+ affected entities, the problem page displays only around 30–35 entities.

For example, when a problem contains 100+ impacted entities, the problem details page displays only around 30–35 entities. For the remaining entities, Dynatrace shows something like “More 60/80 entities”, but we are unable to see the complete list of impacted entities anywhere within the problem details.

This is creating a challenge for us because the problem ticket is mapped to the respective Management Zones, and we need the complete list of impacted/affected entities for investigation and ticket handling.

Has anyone fac ed a similar situation.

Is there any alternative way  or configuration through which we can retrieve the complete list of affected entities for a problem ID in problem page, including the entities that are hidden under “more entities”.

Any suggestions or recommended approach would be helpful.

Thanks in advance.

[julian_farias]

Hi,
What you're describing is a rendering limit of the classic problem details page — the "More 60/80 entities" I think it's a UI limitation, not a sign that Dynatrace lacks or can't return that data. Dynatrace distinguishes two entity lists on a problem:

impactedEntities: the short, curated list (services, applications, RUM) — this is what shows as the "main" list in the UI.
affectedEntities: the full, broader list of everything actually touched by the problem — this is where your 100+ entities live, and it's the one getting cut off behind "More X/Y entities."

Since you're on Managed and don't have Grail/DQL (fetch dt.davis.problems is Grail-only), the correct path is the classic Problems REST API (v2), which is fully available in Managed.

Workaround: Problems API v2

Call the problem detail endpoint directly against your environment/cluster ActiveGate (this is how you reach it on Managed, without the SaaS live.dynatrace.com domain):

GET https://{your-activegate}:9999/e/{your-environment-id}/api/v2/problems/{problemId}
Authorization: Api-Token {token with problems.read scope}

The response includes both affectedEntities and impactedEntities as full arrays, with none of the 30–35 truncation the UI applies. That gives you the complete list to paste into the ticket. You can also request ?fields=+impactAnalysis if you want business-impact info alongside it.

I hope this workaround helps you.