Why didn't my ActiveGate update automatically

[samandqq]

Hi All,

  Why didn't the AG I installed upgrade automatically?  the 'Automatic updates at earliest convenience' is already set up.  

  Following is the dynatrace_ag_autoupdater.log , the message "package not found" is displayed. But I can check through local API that there is new versions.

06/04 03:07:50 1.255.181.20221213-202311 (5340) Dynatrace Active Gate AutoUpdater version 1.255.181.20221213-202311
06/04 03:07:50 1.255.181.20221213-202311 (5340) Checking root privileges...
06/04 03:07:50 1.255.181.20221213-202311 (5340) OK
06/04 03:07:50 1.255.181.20221213-202311 (5340) Waiting for installation process to be finished
06/04 03:08:14 1.255.181.20221213-202311 (5340) SIGTERM signal caught. Process terminated
06/04 03:08:14 1.255.181.20221213-202311 (5848) Dynatrace Active Gate AutoUpdater version 1.255.181.20221213-202311
06/04 03:08:14 1.255.181.20221213-202311 (5848) Checking root privileges...
06/04 03:08:14 1.255.181.20221213-202311 (5848) OK
06/04 03:08:14 1.255.181.20221213-202311 (5848) Waiting for installation process to be finished
06/04 03:08:14 1.255.181.20221213-202311 (5848) Installation process has been finished (lock exit code: 0)
06/04 03:08:14 1.255.181.20221213-202311 (5848) Checking for installation packages...
06/04 04:08:16 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 05:08:17 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 06:08:19 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 07:08:20 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 08:08:21 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 09:08:23 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 10:08:24 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 11:08:26 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 12:08:27 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 13:08:28 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 14:08:30 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 15:08:31 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 16:08:33 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 17:08:34 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 18:08:36 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 19:08:37 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 20:08:38 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 21:08:40 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 22:08:41 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
06/04 23:08:43 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
07/04 00:08:44 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
07/04 01:08:46 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found
07/04 02:08:47 1.255.181.20221213-202311 (5848) Checking for installation packages - package not found

curl "https://localhost:9999/e/45f62238-df39-4da9-xxxxx-xxx/api/v1/deployment/installer/gateway/versions/unix?arch=x86" -H "Authorization: Api-Token xxxxxx."

{"availableVersions":["1.259.307.20230210-130242","1.257.216.20230119-103521","1.255.181.20221213-202311"]}

Is it because I installed this AG with a container(ubuntu container)? if os, how do I update it to new version.

Best Regards

[Mohamed_Hamdy · Accepted solution]

Hi @samandqq,

regarding the issue, is it also happen if you update it manually from the ActiveGate settings? try to disable the auto-update and try to update it manually.

[CTull]

Good morning, having the same issue.  While updating manually is most likely going to work this issue is probably due to a network issue reaching the cluster.  Firewall block is most likely your issue or network routing problem.