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Identify user session with mobile number

Munzir
Contributor

Hi There

Description: We have a Loan website, a potential user who is applying a user starts his journey after putting his Mobile Number and only then he can move forward with it. We are not storing any PII data.

We want to monitor the potential users journey who is not our customer as of now, How can we tag the user sessions with Mobile Number, what all options do we have ??

 

2) We have a SAAS environment, and since by default DT doesnt capture any PII data How can we configure to capture Mobile Number, I didnt find any options pertaining to allow such thing only thing I found is given below. Please suggest.

 

Munzir_0-1713851786764.png

Munzir_1-1713851807675.png

 

8 REPLIES 8

Patrick_H
Dynatrace Champion
Dynatrace Champion

Hi!

is this about a mobile application or a mobile browser? In general Dynatrace does not capture the mobile number by itself, you would need to get the mobile number and then tag the session with it (make sure using the phone number for identifying session is allowed by your users local privacy regulations)

iOS help: https://www.dynatrace.com/support/help/shortlink/ios-hub

It is available on both Web and Mobile. Those users are Potentials users and not not currently customers. But still if we use tagging it will tag all the user sessions, and how do we ask DT to explicitly only capture Contact Number ??

 

Patrick_H
Dynatrace Champion
Dynatrace Champion

on mobile you also have the identifyUser API which will tag the session with whatever you provide it - see details in this community post.

iOS help: https://www.dynatrace.com/support/help/shortlink/ios-hub

Thanks @Patrick_H , can we use the identifyUser API for WEB as well, as u mentioned in the community it is only for mobile...

Patrick_H
Dynatrace Champion
Dynatrace Champion

see answer from @PacoPorro below this one - he links the RUM API identifyuser which is for web

iOS help: https://www.dynatrace.com/support/help/shortlink/ios-hub

PacoPorro
Dynatrace Leader
Dynatrace Leader

Hi.

  • You can create a request attribute and set Server-side request attribute as Source type

  • You can also use a Javascript variable if you are already sending your user's identifier via a tag manager to other tools.

 

  • Alternative you can use RUM API and tag user with "identifyuser

Thanks @PacoPorro, If we create a Request Attribute for the same, can we filter it in the session segmentation.

Could you please explain how the RUM API for "identify user" can be configured.

 

 

Hi,

Maybe this helps.

Best regards

❤️ Emacs ❤️ Vim ❤️ Bash ❤️ Perl

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