30 Jul 2021 06:40 PM
Hi There,
All of a sudden we are stopped receiving the data for our RUM application, even though all the configurations is in correct.
Can you please help any with this?
Regards
Karthik
Solved! Go to Solution.
30 Jul 2021 07:45 PM
Hello,
Are you using auto-instrumentation using OneAgent? I would first double-check to see if RUM javascript tag is injecting properly into the application webpages. View the HTML source of a web page that should be monitored and look for a script tag containing 'ruxit'.
If it is not there, then there may be an issue preventing the OneAgent from injecting properly.
If it is there, then the RUM beacon may not be able to communicate back to the Dynatrace environment.
Please let me know what you find.
-Ryan
31 Jul 2021 12:30 PM
More explanations on @ryan_ott suggestion can be found in documentation on How can I confirm that the RUM JavaScript downloaded successfully? and the next step will be with How can I confirm that the RUM JavaScript reports data to the server?
HTH
Yos
31 Jul 2021 03:40 AM
Would it be because of "New beacon protocol format in Dynatrace version 1.219+"?