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RUM real User

Jamz
Participant

ive added a tag to track users sessions in the RUM, I can see users logging in with the correct username as the tag, however i have one user MR bloggs, now when i logged in yesterday with mr bloggs i never found him as a users session, so i cleared the broswer of cookies and sessions and tried again, this time i did see the sessions, excellent!!!

 

today when i log back in as Mr bloggs and try again, same again nothing, i dont see mr bloggs sessions, surely you cant delete sessions and cookies just to track users! that would be pretty insane. 

 

any idea?

1 REPLY 1

natanael_mendes
Champion

Maybe your user tag its not correctly

Here take a look on this documentation 

 

https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/addition...

Dynatrace Professional Certified

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