Real User Monitoring
User session monitoring, key user actions - everything RUM.
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Session Replay spanning multiple frontends

WilfredAFKL
Visitor

We have multiple frontend configurations and all of them are configured at 100% and collecting RUM data. Some of these frontends also have Session Replay enabled, albeit for a lesser percentage.

To see the replay we are using a dedicated role with the appropriate permissions. The result is, is that all product members can see the RUM data, but only a select group can also playback the session. 

When a session is taking place solely in a single frontend the team responsible for the frontend can review the session just fine. 

When the complete user sessions spans multiple frontends and the frontend with the recording is not the first frontend in the session the responsible product team cannot see the recording. They can see the RUM data just fine, not the recording. 

It seems that the security of the first frontend is being applied to the complete session and at the same time ignoring the security around the frontend further down in the session. 

Would it be possible to change this behavior? 

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