User tag in User&Session menu

[RobertoMaia]

I've set up frontend User Tags via CSS selectors and Request Attributes. They work in the classic view, but in the New RUM experience (Session & User Overview), all users appear as anonymous. Does the new experience require a different tagging setup? Any guidance would be appreciated.

[t_pawlak]

Hi,

This doesn’t require a different setup in the new RUM.

Most likely you’re seeing a property/request attribute in Classic, not an actual User tag.

Make sure it’s configured as a User tag rule:
Web app → Capturing → User tags (CSS, JS, cookie, request attribute).

Also note:

• server-side attributes may not be captured for every session (Adaptive Traffic Management)
• new view shows only closed sessions (~1h delay)

[RobertoMaia]

"I am experiencing an issue where User Tags are not being reflected in the New RUM Experience. They are properly configured via CSS selectors and Request Attributes and work as expected in the classic view, but all users are listed as anonymous in the new 'Session & User Overview'. Could you please advise if a new configuration is necessary?"
maybe something like this identifyUser | RUM JavaScript API - 1.333.0